Frequently Asked Questions
Questions? We Have Answers…
The team at Redline Collison Truck & Fleet is committed to 100% customer satisfaction. Below are answers to the most common questions we hear. We want you to be confident in choosing Redline Collison Truck & Fleet, knowing you’re partnering with the best collision repair provider in the Metro Detroit & Downriver area.
When you drop off your truck, we provide an approximate repair time frame. While we strive to meet this schedule, unforeseen delays can occur due to part availability or additional damage discovered during disassembly. We keep you informed throughout the process to ensure transparency and timely updates.
A. Yes. We offer a Lifetime Warranty on all truck body and refinish workmanship for as long as you own your truck. This warranty assures you that we stand behind the quality and durability of our repairs.
Absolutely. We accept claims from all major and minor insurance providers. Just inform your insurance company that you have selected Redline Collision Truck & Fleet for your truck repairs. We also assist with coordinating and negotiating with your insurance adjuster to ensure the repairs are thorough and complete.
Yes. You do not need to take your truck elsewhere for an estimate. You can leave your truck with us and have the insurance adjuster inspect it on-site. Our certified professionals write detailed estimates that include all necessary repairs to make sure your truck is safe and roadworthy.
Repair estimates may vary. A lower estimate may not include necessary items to ensure a complete repair. Our Certified professionals are very thorough and take all aspects of the repair into account when writing an estimate.
Proper paint matching for commercial trucks demands skill and patience. Our experienced team uses advanced paint technology and a high-tech mixing station to ensure your truck’s finish matches perfectly for a seamless repair appearance.
Yes. You have the right to choose the repair shop you trust. We work closely with insurance companies but ultimately serve you, the truck owner. Many of our customers find our specialized commercial truck repair services a better fit than dealer-affiliated shops, with better pricing, specialized knowledge, and personalized service.
We specialize in commercial trucks of all types including semi-trucks, heavy-duty trucks, fleet vehicles, and trailers. Our team has extensive experience handling complex collision repairs, body work, and restorations specific to commercial vehicles.
If additional issues arise once your truck is disassembled, such as hidden structural damage, we immediately notify you and your insurance adjuster. We provide an updated repair plan and estimate before proceeding to ensure you approve all work.
Yes. Our technicians have specialized certifications and training focused on heavy-duty truck repairs. Their expertise ensures that repairs meet industry standards and manufacturer specifications for safe, lasting results.
Yes. We offer fast, no-obligation repair estimates for individual trucks or entire fleets. We understand the importance of minimizing downtime and getting your vehicles back to work as quickly as possible.
Yes. Besides collision and body repairs, we provide full truck restoration services, paint refinishing, and heavy truck body fabrication. Our facility is equipped to handle the most intricate commercial truck repair jobs.
If you have other questions or want to schedule an estimate, please contact us directly. We are here to keep your commercial trucks in top condition and back on the road safely.